Job Description:
Latest Job Information from Company Brown Brothers Harriman as position Client Service Team Leader (FTC/12 months). If Job Vacancy Client Service Team Leader (FTC/12 months) in Luxembourg (Hybrid) matches your criteria, please send your latest application/CV directly through the latest and most updated job site Jobkos.
Every job may not be easy to apply for, because as a new candidate / prospective employee must meet several qualifications and requirements according to the criteria sought by the Company. Hopefully the career information from Brown Brothers Harriman as the position Client Service Team Leader (FTC/12 months) below matches your qualifications.
At BBH, Partnership is more than a form of ownership—it’s our approach to business and relationships. We know that supporting your professional and personal goals is the best way to help our clients and advance our business. We take that responsibility seriously. With a 200-year legacy and a shared passion for what’s next, this is the right place to build a fulfilling career.
At Brown Brothers Harriman, we believe no job is too big or small for any of us to handle if it helps our clients. We value passionate, committed people who enjoy collaborating with others to find new solutions to complex business challenges. We are looking for the type of person who speaks their mind, truly listens and steps outside their role to add value wherever they can. Someone who is driven to get things done and views obstacles as an exciting challenge that demands a creative solution. Above all, we seek someone who takes great pride in their work and is inspired and motivated by their role in protecting and enhancing our client’s financial well-being.
If you are looking for an entrepreneurial environment where you can learn and thrive, Brown Brothers Harriman is the right place for you.
Join us as Client Service Team Leader – Fund Accounting(FTC)As a Fund Accounting Team Leader, you will be responsible for the management and direction of one of the business line's Net Asset Value (NAV) Oversight teams including oversight of Trades, Cash and Capital Stock, Expenses, European Tax, Audit and Special Handling. You will also be responsible for day to day activities and issues that may impact the achievement of department objectives including quality, control, and client service standards. In addition, you will be responsible for managing a moderate-sized group of employees with typically two or more Supervisors as direct reports.
Key ResponsibilitiesControl and Risk Management - Oversee the day to day activities of team ensuring deliverables are met on time and accurately.
- Act as the primary point of escalation for Client teams for any client related issues and proactively manage the resolution process with frequent updates and satisfaction measures.
- Review and discuss issues requiring escalation with Senior Management.
- Ensure procedures/checklists are documented and best practices are followed.
- Manage controls efficiently to alleviate any areas of potential risk.
Client Servicing - Establish service standards with CSG colleagues and ensure they are shared with and understood by team members and all internal support groups (Operations, etc.).
- Serve as an escalation point for client service issues and deliverables.
- Establish appropriate contacts within client teams and internal departments and actively collaborate to improve service quality.
- Work closely with Client teams to stay abreast of client goals and service requirements
- Build overall credibility and foster trust within and outside of the Fund Accounting Services Management Team.
Leadership and Staff Supervision - Promote a cohesive team atmosphere through exhibiting strong leadership, effective communication, professionalism, and development of individual career paths.
- Participate in the interview and selection process for job applicants.
- Oversee and ensure training and cross training of employees on relevant job functions to develop breadth and depth of knowledge.
- Participate in inter departmental and cross Line of Business Project teams.
- Complete and oversee the completion of the BBH annual performance review process.
- Provide ongoing feedback and coaching to direct reports to improve individual and team performance. Manage performance issues and disciplinary process for employees falling below set expectations.
- Assist Client Service Manager with ongoing projects and Client relationship management
Technology and Innovation - Review and stream line functional tasks for maximum efficiency.
- Realize team efficiencies through increased automation and organize workflows.
- Leverage department metrics to identify areas of high support cost and take steps to mitigate
- Lead and assist in implementing the coordination of new business and product implementations and conversions.
QualificationsEducation level and/or experience - BA/BS degree in a business related field, and/or equivalent work experience.
- Minimum of 10 years of Fund Accounting experience, knowledge of Global Custody and or Transfer Agency is an advantage
- 2 plus years of supervisory experience
Knowledge And Skills - Client service skills.
- Aptitude for numbers, accuracy and organization.
- Technical and analytical ability.
- Ability to work accurately and quickly under pressure.
- Interpersonal skills.
- Written and verbal communication skills.
- Creative problem-solving skills including the ability to identify, recommend and implement solutions.
- Ability to learn and adapt to new technologies and systems.
Other Requirements - Knowledge or experience of STAR is an advantage.
- Language skills commensurate with office location and client relationships supported.
What You Can Expect At BBHIf you join BBH you will find collaborative environment that enables you to step outside your role to add value wherever you can. You will have direct access to clients, information and experts across all business areas around the world. BBH will provide you with opportunities to grow your expertise, to take on new challenges, to maximize your potential and reinvent yourself—without leaving the firm. We encourage a culture of inclusion that values each employee’s unique perspective. We provide a high-quality benefits program, which emphasizes good health, financial security, and peace of mind. Ultimately, we want to provide you with a position which, at the same time, is both rewarding and allows for a balanced professional and personal experience at every stage of your career. We, here at BBH, focuses on more than just the financial and business thrive. Through our BBH Cares program we offer volunteering opportunities giving you the opportunity to give back to your community and to help transform the lives of others.
We value diverse experiences.We value diverse experiences and transferrable skillsets. If your career hasn’t followed a traditional path, includes alternative experiences, or doesn’t meet every qualification or skill listed in the job description, please do go ahead and apply.
About BBHBrown Brothers Harriman (BBH) is a premier global financial services firm, known for premium service, specialist expertise, technology solutions and partnership approach to client management. Across Investor Services and Capital Partners, we work with an enviable roster of sophisticated clients who make BBH their first call when they are tackling their hardest challenges. Delivering for our clients and each other energizes us.
We believe that how we do our work is just as important as what we do. We are relentless problem solvers who know our best ideas come from collective debate and development—so we are never possessive about our ideas. Every day we come together as a diverse community of smart and caring people to deliver exceptional service and expert advice—creating success that lasts. No matter where you sit in the organization, everyone is empowered to contribute their ideas. BBHers can pick up the phone and call any colleague, and they are happy to help. Expanding your impact beyond your daily role is part of how we operate as trusted partners to one another.
We believe stability is a competitive advantage, but being stable means having the knowledge, skill, and discipline to evolve, often—pushing the boundaries of innovation. As a private partnership, every investment we make is in the relationships, technologies, products and development we believe are in the long-term interests of our clients and our people. Our long-tenured leaders are experts in their areas and are actively involved in the day-to day business, taking the time to provide guidance and mentoring to build the next generation of BBHers. Because we know, our success begins with yours.
Go to BBH.com to learn more about our
rewards and benefits,
philanthropy, approach to
sustainabilityor how we support you to
thrive personally, physically and financially.
Job Info:
- Company: Brown Brothers Harriman
- Position: Client Service Team Leader (FTC/12 months)
- Work Location: Luxembourg (Hybrid)
- Country: LU
How to Submit an Application:
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