Service Desk Agent - GER/FR/EN at NSI

Description du poste :

Dernières informations de recrutement de NSI pour le poste de Service Desk Agent - GER/FR/EN. If the Service Desk Agent - GER/FR/EN offre à Luxembourg correspond à votre profil, soumettez votre candidature directement via le portail Jobkos mis à jour.

Notez que décrocher un emploi demande de répondre à des critères spécifiques fixés par l'employeur. Nous espérons que cette opportunité chez NSI pour le poste de Service Desk Agent - GER/FR/EN ci-dessous correspond à vos attentes.

Since 2017, NSI Luxembourg PSF has been operating as a provider of value-added IT services (Agile application development, ERP, cloud infrastructure, support, AI, etc.) for clients in both the private and public sectors.
We offer a flexible approach combining consulting and fixed-price projects, in order to address the specific challenges of each client.
 
As part of our growth, we are currently looking for a Service Desk Agent who speaks German, French and English.
 
Your main responsibilities as a Consultant:
 

• Provide support and handle complex incidents and service requests escalated from Level 1 support teams
  
• Analyze, troubleshoot, and resolve technical issues in accordance with SLA commitments and operational procedures
  
• Manage and follow up tickets through the ITSM tool while ensuring proper documentation and communication
  
• Participate in problem investigation activities and contribute to root cause analysis for recurring incidents
  
• Escalate issues to Level 3 or specialized technical teams when required and coordinate resolution activities
  
• Ensure clear and proactive communication with end users and internal stakeholders throughout the incident lifecycle
  
• Contribute to service continuity, operational stability, and overall support quality
  
• Participate in continuous improvement initiatives, process optimization, and technical documentation updates
   
  

 
Your profile:

• You have at least 3 years of experience in a similar Poste.
  
• Fluent in German and French with a good command of English
  
• Technical Skills:
  
  • Experience working with ticketing tools and ITIL-based processes
    
  • Good knowledge of Windows environments, Active Directory, Microsoft 365, and collaboration tools
    
  • Ability to prioritize tasks and work efficiently in a fast-paced environment
    
• Soft Skills
  
  • Strong analytical and troubleshooting skills
    
  • Service-oriented mindset with strong communication skills
    
   
  

If at the end of the recruitment process, your application is successful, you will be required to provide an extract from your criminal record in accordance with the requirements related to our PSF status.
 
What is offered

Détails de l'offre :

• Entreprise: NSI
• Poste: Service Desk Agent - GER/FR/EN
• Lieu de travail: Luxembourg
• Pays: LU

Comment postuler :

Après avoir lu et compris les critères et les qualifications requises dans l'annonce Service Desk Agent - GER/FR/EN at the office Luxembourg ci-dessus, préparez immédiatement votre dossier (lettre de motivation, CV, copie de diplôme, etc.) et envoyez-le via le lien Page Suivante ci-dessous.

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