Job Description:
Latest job information from Orange for the position of Orange - Technical Back Office Manager. If the Orange - Technical Back Office Manager vacancy in Luxembourg matches your qualifications, please submit your latest application or CV directly through the updated Jobkos job portal.
Please note that applying for a job may not always be easy, as new candidates must meet certain qualifications and requirements set by the company. We hope the career opportunity at Orange for the position of Orange - Technical Back Office Manager below matches your qualifications.
Orange Luxembourg is looking for a dynamic colleague to join our teams as a Technical Back Office Manager (M/F) on a permanent contract. Perhaps your talents are exactly what we are looking for!
Main Mission
The Technical Back Office Manager is responsible for managing a team of IT professionals, on site and remotely, with a strong on-site presence, ensuring high-quality service delivery to external customers. This role involves organizing, steering, and continuously improving the Back Office domain and Operational Services, while driving performance and fostering a culture of accountability.
Key responsabilities
- Lead, motivate, and coach a diverse team of IT professionals, ensuring effective 24/7 support in resolving customer issues
- Optimize the Back Office domains by implementing and enhancing a sourcing model (e.g., Nearshore extended teams abroad)
- Develop and upskill team members to align with evolving customer expectations
- Take ownership of major incident management (P0/P1), coordinating crisis resolution for both B2C and B2B customers
- Deliver accurate and timely weekly/monthly operational and management dashboards for the Executive Committee
- Maintain regular communication with Business departments regarding incident status, workarounds, resolution timelines, and proposed solutions
- Ensure compliance with security and regulatory frameworks (ISO 27001, DORA, NIS2, and others) by documenting processes and actions in line with standard recommendations
- Participate in and organize on-call duties to ensure operational continuity and crisis responsiveness
Tools & systems
- Comarch (preferred)
- IT Service Management tools (ITSM)
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Dashboarding and reporting tools (e.g., Power BI, Tableau, Excel)
Profile sought
- Proven experience in the telecommunications sector, managing technical back-office or IT operations teams in a multinational environment
- Strong leadership and coaching skills, with the ability to drive motivation and performance
- Solid expertise in Telecom incident and crisis management or IT or related industries
- Excellent communication and senior stakeholder management skills (both technical teams and business leaders)
- Ability to provide concise decision-making information and confidently manage potential crises with executive stakeholders
- Willingness to perform on-call duties (requirement) as part of operational responsibilities
- Fluent in French and English
Discover Our Offer
Orange is a bold challenger in the Luxembourg telecommunications market
Job Info:
- Company: Orange
- Position: Orange - Technical Back Office Manager
- Work Location: Luxembourg
- Country: LU
How to Submit an Application:
After reading and understanding the criteria and minimum qualification requirements explained in the job information Orange - Technical Back Office Manager at the office Luxembourg above, immediately complete the job application files such as a job application letter, CV, photocopy of diploma, transcript, and other supplements as explained above. Submit via the Next Page link below.
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