E-Commerce Project Manager

At VML, we are a beacon of innovation and growth in an ever-evolving world. Our heritage is built upon a century of combined expertise, where creativity meets technology, and diverse perspectives ignite inspiration. With the merger of VMLY&R and Wunderman Thompson, we have forged a new path as a growth partner that is part creative agency, part consultancy, and part technology powerhouse.

Our global family now encompasses over 30,000 employees across 150+ offices in 64 markets, each contributing to a culture that values connection, belonging, and the power of differences. Our expertise spans the entire customer journey, offering deep insights in communications, commerce, consultancy, CRM, CX, data, production, and technology. We deliver end-to-end solutions that result in revolutionary work.

VML Luxembourg is one of the leading Amazon consulting agencies in Europe. Offering 360° services for Amazon, we have a diverse range of products and services in various sectors to ensure long-term sales growth, ranging from creating multilingual content and listings to all aspects of advertising, including sales promotion, PPC and programmatic campaigns. We are part of WPP, the world’s largest digital media agency, and manage WPP’s European Center of Excellence for Amazon (ACE) dedicated to maximising performance, driving sales and building brands on the Amazon platform.

• Client relationship: Develop, manage, and maintain strategic partnerships to grow business.
• Process | Establish and manage project communication and process. Balance the opportunities and constraints within a given project. Leverage existing tools and processes to monitor people and progress. Write and present project plans/risks in collaboration with other team members. Develop required documentation for all projects.
• Work | Deliver work that is excellent, on time, on budget and goes beyond the brief. Create and oversee project schedule. Ensure timely completion through all phases. Oversee the entire delivery and execution of projects. Identify dependencies and impacts of delays. Gain alignment on the scope, schedule, assumptions and price for projects with an ability to effectively translate these to Client Proposals and Statements of Work.
• People | Motivate, direct and challenge teams to produce great work. Ensure a collaborative ‘One Team’ approach comprising of content, design, finance and client representatives.
• Financials | Responsible for project estimation, planning and profitability. Build detailed project plans in accordance with budget.

• Leads all the projects contained in a Client scope of work from beginning to end, making sure that committed SLAs and quality standards are met.
• Oversees final delivery of the project
• Provides project scopes and identifies project requirements based on the work stream.
• Leads and participates in meetings with clients, ensuring they meet the stated objectives and work within the defined agenda.
• Tracks project progress and sends status reports.
• Manages client expectations related to each project.
• Alerts parties about risks and raises issues.
• Keeps stakeholders up to date.

• University/college degree in business administration, commerce or a relevant field
• Experience managing projects in an agency or consulting environment
• Prior experience as a Digital Project Manager
• Familiarity with e-commerce ecosystem.
• Demonstrated experience running complex projects with aggressive due dates.
• Experience running high volume projects.
• Proficiency English level its mandatory.
• Highly organized, effective communicator
• Detail Oriented | Sharp attention to detail and a drive for perfection.
• Builder | Navigates strong collaboration between people, processes and systems.
• A Strong Communicator | Excellent communication and analytical skills.
• Leader | Influences and fosters an environment of shared accountability. Drives projects from ambiguity to clarity.

• Knowledge of French and German is a plus.

Alongside the opportunity to work with some of the most exciting brands around the world, we’ll also prioritise your career development and help you grow your skills. We’ll empower you to make a difference, allow you to be yourself, and respect who you are.

Our Enterprise Solutions division houses strategic consultants, creative and technical architects and skilled developers and operators that together help some of the world’s leading organisations to deliver outstanding digital experiences across all major routes to market worldwide: marketplaces, online retailers, D2C, B2B and social platforms. With over 4,200 experts in 55 operational centres across 34 countries, our capabilities span the entire buying journey from customer acquisition, through engagement, to conversion and loyalty, driving multi-channel growth for world-leading brands.

We work with some of the most exciting brands such as The Coca-Cola Company, EY, Bosch, Unilever, Ford, DFS, Mercedes-Benz, Johnson & Johnson, Nestlé, Sainsbury’s, Selfridges, Shell and Tiffany & Co. We’ve built over 500 platforms for brands and retailers and generate in excess of $29bn annually for our clients and work with over 50 strategic partners including Adobe, SAP, Salesforce, HCL, Shopify, Sitecore, BigCommerce, commerce tools and Acquia. Our reputation is based on our people, and we believe we have some of the best in the business.

As our business grows internationally, we’re looking for new people to join us on our journey to inspire and take a key role in shaping some of the best commerce solutions, services, and websites in the world. Working as a team, no problem is insurmountable; we share in our client’s successes and believe that anyone can show creative bravery no matter what their role is in the team.

At VML, we are committed to fostering an all-inclusive work environment that is both rewarding and career-forward. Our Inclusion, Equity & Belonging initiatives, alongside the VML Foundation, reflect our dedication to giving back and making a positive impact in our communities and beyond. Our people are the heartbeat of our organization—creators, doers, innovators, makers, and thinkers—who drive not just marketing, but meaningful experiences that resonate in every action and interaction.

VML is a WPP Agency. For more information, please visit our website, and follow VML on our social channels via Instagram, LinkedIn, and X.

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