Brand and Client Experience Officer (m/f)

Your future team:

Our Quality & Excellence team is in charge of conducting the Deloitte Luxembourg’s Voice of Client program to monitor client experience across service lines (audit, tax and consulting) and recommend adequate actions to the Firm’s Leadership.
Our team collaborates with several departments (Marketing & Communications, Clients & Industries, innovation, Human Resources, etc.) and also supports the Firm’s quality culture via internal performance assessments and communications.

We are currently looking for a Quality and Client Experience Officer to strengthen our team.

What you will do:

This position offers a variety of assignments:

• Participating in our Voice of Clients program’s implementation over a selection of Deloitte Luxembourg’s major clients
• Supporting the design and deployment of satisfaction assessments (surveys, focus groups) about internal and external services
• Analyzing quantitative and qualitative data to identify trends, strengths and potential areas of improvements
• Promoting the Corporate Quality culture through internal communications (e.g., writing articles, planning events)
• Suggesting continuous improvements for our processes and deliverables
• Sharing team tasks and responsibilities (trend analyses, KPIs, overview files)

The recruitment process includes a one-hour business case (short analysis report and presentation, no specific preparation needed).

What about you:

• Hold a Master’s degree in Business, Management or related field
• Strong interpersonal skills, team spirit, service-minded professional
• Ability to build trust and maintain confidentiality with various senior stakeholders
• Excellent analytical skills, with a high attention to detail
• Organization and rigor, ability to handle and prioritize numerous and diverse tasks
• Advanced command of Microsoft Office (Excel, PowerPoint) with best-in-class deliverables
• Fluency in English and French, both oral and written

Join us and...

• Team up with dynamic and energetic young professionals within a challenging and knowledge sharing environment

• Enjoy flexible work arrangements

• Enjoy and promote diversity in our multicultural teams

What impact will you make?

Every day, your work will make an impact that matters, while you thrive in a dynamic culture of inclusion, collaboration and high performance. Deloitte is where you will find unrivaled opportunities to succeed and realize your full potential.