Sr. Technical Program Manager, EU International Technology (INTech)

• Experience in technical product or program management
• Experience working directly with engineering teams
• Experience in software development
• Experience in technical program management working directly with software engineering teams
• Experience managing programs across cross functional teams, building processes and coordinating release schedules

Come join our EU International Technology (INTech) team! We are seeking for a customer focused, analytically and technically skilled Sr. Technical Program Manager to innovate on behalf of customers, build effective solutions and deliver initiatives for Post Purchase Experience, one of our Circular Growth EU big rocks.

The mission of INTech Circular Growth is to become the top destination for customers to get maximum value from items they own, for as long as possible, and with direct environmental/financial benefits. Circular growth is about making sure that products and their related materials keep creating value in the economy for as long as possible before reaching landfills, hence minimizing the environmental impact directly related to products consumers buy. This is one of the most strategic and complex shifts for the retail industry, which is fueled by EU consumers, but also via compliance mandates e.g. through environmental badging.

Within Circular Growth, the Repairs team envisions a world where the lifespan of products extends far beyond their initial purchase, fostering sustainability, reducing waste and enhancing customer experience. Our vision is to provide best in class, cost effective and complete repair solutions to Amazon customers (Retail and 3P) for all repairable products, regardless of warranty coverage.

We have a roadmap focused on expanding Warranty Repairs Program to comply with the regulation changes around repairs in EU. In Mar’23, the EU Commission released the draft for “Right to Repair” to increase the useful lives of product through repair. It proposes that sellers shall be required to offer repair of a defective item whenever it is cheaper to repair than replace within the legal guarantee period (≥2 years of purchase). To comply with regulation, (1) we will build self-service repair onboarding experiences for vendors and repair partners, enabling us to scale the existing repair offering to 95% of warranty cases in focus categories and 90% across all remaining repairable categories; (2) we will expand these tools to 3P sellers, thus allowing them to comply as well; (3) we will mitigate gaps in the current customer experience.

Key job responsibilities

• Translate business and technical requirements into actionable roadmaps by partnering with stakeholders across business and tech teams.
• Influence the direction of engineering teams within the organization by collaborating closely with customers in Tech and Business.
• Establish mechanisms that promote agility and engineering excellence through continuous iterations to achieve optimal outcomes.
• Manage program-level schedules and milestones, maintain alignment with multiple competing goals by negotiating and exhibiting influence over authority.
• Own the resource planning, execution, and delivery of projects on the roadmap.
• Assess and manage risks, define and measure success metrics, anticipate and resolve bottlenecks, provide escalation management, make tradeoffs, and balance customer needs with technical constraints.
• Proactively identify and resolve strategic issues that may impair the teams ability to meet business goals.
• Synthesize problems and solutions into a simple and consumable manner, and communicate effectively to a cross-functional audience as a subject matter expert.
• Regularly present work accomplished, challenges faced by teams, and recommend mitigation strategies to senior leadership.

We are open to hiring candidates to work out of one of the following locations:

Luxembourg, LUX

• Experience in project management disciplines including scope, schedule, budget, quality, along with risk and critical path management
• Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules
• Experience defining KPIs/SLAs used to drive multi-million dollar businesses and reporting to senior leadership

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