Business Support Analyst

About Lombard International Group

Lombard International Group (‘the Group’) is the leading European provider of cross-border wealth, estate and succession planning solutions, based on Luxembourg unit-linked life insurance. Our 30+ years’ experience combined with our award-winning solutions and services are highly sought after and valued by our clients and their advisers. What truly matters to them is being able to protect, preserve, and pass on their wealth for future generations.

With our presence in 7 countries, the Group has an internationally diversified footprint serving over 15 markets across Europe. Our dynamic international team of 450+ experienced wealth structuring specialists, subject-matter and technical experts consists of 50 different nationalities, speaking over 30 languages.

We are a proud multicultural, diverse, and inclusive Group, driven by a values-based culture of performance, ambition and curiosity, where innovation is not just supported but actively encouraged. We invest in talented teams who develop their expertise, curated through support and training, and fostered through a people centred culture. Our people truly are our greatest asset!

Lombard International Group operates through two divisions:

Insurance carrier: Lombard International Assurance S.A.

Headquartered in Luxembourg, Lombard International Assurance S.A. is an insurance carrier specialising in manufacturing unit-linked life insurance solutions. These solutions are distributed by various regulated intermediaries, including private banks, family offices, asset managers, independent wealth and financial advisers, wealth and insurance brokers, professional advisory firms and other advisers active in the private wealth sector.

Distribution Companies

The Group has a number of wholly owned investment and insurance distribution businesses who market and advise on unit-linked life assurance products manufactured by Lombard International Assurance S.A.

For further information about Lombard International Group, please visit: www.lombardinternational.com

Your role – Are you ready for a challenge?

The Business Support Analyst is responsible for ensuring the smooth functioning and availability of software applications by providing technical assistance, troubleshooting, and resolving issues encountered by users. This involves ITSM proactive monitoring, timely response to incidents, continuous improvement of processes, and effective communication with stakeholders to minimize downtime and maximize user satisfaction.

Your responsibilities will be as follows:

• Acknowledging all incoming incidents and requests in our IT Service Management System; ensure quality of input in this tool
• Following the established incident management process
• Categorizing all incoming incidents on their priority and severity based on the pre-defined criteria
• Resolving and close incidents and requests within the agreed SLA
• Understanding how the business uses the applications in their space and properly support them
• Establishing a good relationship with the business users
• Being proactive in identifying potential issues and escalating to the dedicated IT resources
• Identifying opportunities to enhance the performance, usability, and functionality of business applications through process improvements and technology upgrades
• Providing clear and precise analysis of incidents
Providing day to day IT business support and progress reports to our internal clients related to business applications and IT technical issues

Your profile – Have you got what it takes to become our Business Support Analyst?

• Bachelors or Masters degree in Computer Science or related field
• Minimum 3-5 years of experience in insurance or other financial company
• ITIL Foundation basis (certification or equivalent would be an asset)
• Strong customer orientation
• Ability to manage multiple tasks at the same time and adapt to changing priorities
• Sound technical understanding of the IT landscape and related technical skills as well as its business application
• Strong team player
• Ability to interpret complex business cases
• Excellent communications skills, both written and oral
• Knowledge in SQL language is an asset
Fluency in written and spoken English. French, German and Luxembourgish are also an asset

Additional Assets:

• ServiceNow or any other IT Service Management System
• Soft skills (analysis of complex technical data, attention to detail, presentation skills)
• GDPR Training
5W (Incident Management methodology)

We offer you

Sitting at the crossroads of private banking, asset management and insurance, we operate in a well-established and fast-growing segment of the financial services industry. We offer a thriving and entrepreneurial work environment, with the opportunity to work across multiple geographies, learn valuable new skills, develop great expertise, and establish long-lasting relationships. It is an exciting opportunity to build a network of contacts across the organisation in a collaborative and diverse workplace. At Lombard International Group we have a diverse team of over 50 nationalities. We are always looking for exceptional talent to join our team. Because our people are our greatest assets, you will enjoy reward and recognition packages. We also offer you the possibility to shape your professional career in line with your own goals and the opportunity to work with the top talent in the industry. We are committed to extending equal employment opportunities to all individuals.

Be a part of our community!

Lombard International Groups an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to gender, colour, religion, sexual orientation, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Given the sensitive nature of our business, industry sector and the role as described, the selected candidate is required to provide a criminal record (Bulletin n°3 for Luxembourgish residents). This excerpt will be kept by Lombard International Assurance S.A. in compliance with article 8-5 (2) of the law of 23 July 2016 and for no longer than one month from the conclusion of the employment contract; otherwise it will be destroyed without any undue delay should the candidate not be hired.

Should you be interested in pursuing this opportunity, please send your application in full confidence to Lombard International Assurance S.A, https://www.lombardinternational.com/en-US/Careers/Job-Board

Lombard International Assurance is aware of its obligations under the General Data Protection Regulation (GDPR) and is committed to processing your data securely and transparently.

Our Recruitment privacy notice is in line with GDPR and provides more information with regards to the types of data that we collect and hold on you as a job applicant, including for the performance of Background Checks. It also sets out how we use that information, how long we keep it for and other relevant information about your data. For full details please click here Recruitment Privacy Statement