Sr Mgr, Emerging Markets, IXT

• Bachelor’s Degree required in Human Resources Management or business-related field
• 10+ years of experience in human resources
• 8+ years of experience managing and developing a team of HR professionals

Amazon’s organization is seeking a dynamic HR Leader to provide strategic and hands-on organizational support for the Global Operations People Experience and Technology organization (GO PXT). We are seeking an experienced HR leader who will demonstrate a sharp understanding of the operations business, strategize how the PXT organization supports the growth and development of the business, and who is driven by developing top talent, driving innovative thinking about how to support the organizations and leaders in scaling with growth.

This role will directly support the Vice President for Global Operations PXT, and the GO PXT leadership team. This role will also lead a team of HR professionals focused on supporting executive leadership across GO PXT.

Operations, including the Fulfillment and Delivery networks, are the heart of the Amazon customer experience. Each action we take is driven by our customers, as meeting their expectations is one of our core values. The Operations teams in our fulfillment and delivery networks are responsible for managing a vast range of fast-moving inventory, working very hard to ensure that our customers receive what they want, when they want it. This role partners with the HR leaders who support the Field and Corporate Operations teams who directly impact our customers.

To be successful in this role, you will help senior PXT leaders look around corners with data-driven recommendations for innovative programs as well as iterate on current programs to improve performance, retention and the employee experience. You must have the ability to see patterns, diagnose issues, and recommend and develop both immediate and long-term solutions and mechanisms. This includes partnering with business leaders to shape the talent, workforce, and total rewards strategies as well as operational processes and systems needed to support unique business models and build an environment where employees can develop, contribute and thrive. This role will require you to roll up your sleeves and engage on a hands-on basis. High business acumen, manager coaching and excellent written and verbal communication skills are essential.

Key job responsibilities

• Partner with Director and VP-level leadership to drive results and look around corners
• Partner with central PXT teams, such as Talent Management, on systemic and scalable programs
• Function as a thought partner and coach to executive level leaders and their respective organizations; engage in the business strategic planning to translate business needs into a people agenda and effective organizational design
• Lead annual PXT talent management cycles relating to Talent and Performance Management, Compensation Management, Succession Planning, and Leadership Development for the organization
• Use strong analytical skills to tell the story around the operational metrics and supporting data and provide actionable insights to raise the bar on organizational performance and drive path-to-green plans as needed
• Communicate across global stakeholders at all levels and be able to know the business well enough (with the data to back it up)
• Lead and develop a team of HR professionals
• Travel will be required up to 20% of the time.

A day in the life

This role isnt your typical HR Manager role. The ideal candidate will need to balance diving into the weeds, with stepping out to provide strategic thought leadership and guidance to VP level partners. This will span from the traditional talent routines and mechanisms, inspecting escalation outcomes to ensure high judgement guided decisions and we are getting to the right result, and helping to build the pieces of the puzzle that are the vision for the future of Ops PXT. This role is one where you will need to be comfortable dealing with a lot of ambiguity, while building structured mechanisms and processes to drive towards successful and equitable outcomes.
About the team

The PXT HR team includes a distinct HR Business Partner Line aligned to L8+ leaders and a centralized HR Partner function that supports L7 and below. These teams rely on direct partnership with line COE G&A teams with specialists in Data and Analytics, Talent Insights & Experience (TIE), and Inclusive eXperiences and Technology (IXT). Together these teams streamline PXT operations and delivery models to positively influence the employee lifecycle and organizational health and trust.

We are open to hiring candidates to work out of one of the following locations:

Luxembourg, LUX

• Master’s degree in Human Resources Management, Organizational Development, Industrial/Organizational Psychology and/or an MBA preferred
• Experience in HR Leadership roles with broad knowledge of human resources management in roles directly supporting executives
• Advanced people development skills
• Demonstrated success in data analytics and developing scalable solutions

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