Policy Administration Officer

About Lombard International Group

Lombard International Group is a leading provider of global wealth and succession planning solutions with 30+ years’ experience. We have the strength and expertise to help high net worth and ultra-high net worth individuals, their families and institutions to protect, preserve and pass on their legacy to future generations.

It is in our nature to constantly innovate! We love what we do, quickly adapt, and we are agile, as well as being committed to serve our partners and clients across the globe with Best-in-Class wealth solutions and tailored services.

The Group serves over 25 markets across Asia, Europe, and Latin America providing multi-jurisdictional, unit linked life insurance and annuities on a global basis, with a deep understanding of local regulations, cultures and attitudes.

European assets under administration are of €46.3 billion (as at 31 December 2022). Our global team of almost 600 employees includes more than 60 technical experts specializing in multiple jurisdictions.

Funds managed by Blackstone own Lombard International. Blackstone Group L.P. is one of the world’s leading investment firms.

For further information about Lombard International visit: www.lombardinternational.com .

At Lombard, it is in our nature to innovate!

We love what we do, quickly adapt, and we are agile, to bring out the very best in what we do

Your role – Are you ready for a challenge?

The Policy Administration Officer is accountable for:

• Analysing client’s needs, establishing appropriate actions and prompt recording of day-to-day client requests
• Ensuring accuracy and quality in all aspects of the role including correspondence, system updates, process and procedure implementation
• Collecting and recording of all required information/documents
• Monitoring ongoing transactions until completion
• Complying with procedures, controls, industry rules and regulations
• Conducting due diligence reviews in line with corporate standards
• Dealing with complaints swiftly and accurately to help achieve customer satisfaction as well as service standards
• Acting as a point of contact for any query in regards to policy administration
• Meeting Service Level Agreements and deadlines
• Upholding Quality standards
• Taking ownership for assigned or designated internal projects or initiatives related to Policy Administration
Taking ownership for keeping up-to-date on all technical aspects of the job/products, procedures, compliance and legal issues.

Your profile – Have you got what it takes to become our Policy Administration Officer?

• University Degree in Economics, Finance, Business Management or any other relevant field and/or relevant experience in Client Services/ Policy Administration in the insurance sector
• 2+ years’ experience in Finance or Insurance
• Strong team player with excellent organisational and analytical skills
• Be able to clearly and comprehensively outline complex issues both verbally and in writing
• Multi-task efficiently between routine tasks and urgent queries, ensuring accuracy and timeliness in all your duties
• Strong prioritisation skills, flexible, reliable and responsible in challenging situations
• Decisive and capable of working independently
• Strong client service focus, solutions oriented and capable of ensuring a high service level to clients
• Ability to work in a regulated environment and to respect the external and internal guidelines
• Ability to maintain performance and positive relationships in stressful/challenging situations
• Agility and pragmatism in a complex and changing environment
• Aware of developments within the financial/insurance sector in general and competent in dealing with transfer requests and financial instruments
• Good command of MS office products
  
• Fluent in English, any other European language is an absolute asset
Knowledge of Luxembourg AML law

We offer you

An exciting opportunity to build a network of contacts across the organization in a collaborative and diverse workplace. At Lombard International we have a diverse team of over 40 nationalities. We are always looking for exceptional talent to join our team. Because our people are our greatest assets, you will enjoy recognition and rewarding packages. We also offer you the possibility to shape your professional career in line with your own goals and the opportunity to work with the top talent in the industry. The work can be challenging but Lombard International is always a great place to work. We are committed to extending equal employment opportunities to all individuals.

Be a part of our community!

Lombard is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Given the sensitive nature of our business, industry sector and the role as described, the selected candidate is required to provide a criminal record (Bulletin n°3 for Luxembourgish residents). This excerpt will be kept by Lombard International Assurance S.A. in compliance with article 8-5 (2) of the law of 23 July 2016 and for no longer than one month from the conclusion of the employment contract; otherwise it will be destroyed without any undue delay should the candidate not be hired.

Should you be interested in pursuing this opportunity, please send your application in full confidence to Lombard International Assurance S.A, https://www.lombardinternational.com/en-US/Careers/Job-Board

Lombard International Assurance is aware of its obligations under the General Data Protection Regulation (GDPR) and is committed to processing your data securely and transparently.

Our Recruitment privacy notice is in line with GDPR and provides more information with regards to the types of data that we collect and hold on you as a job applicant, including for the performance of Background Checks. It also sets out how we use that information, how long we keep it for and other relevant information about your data. For full details please click here Recruitment Privacy Statement