M365 Endpoint Administrator & Support for end-users (m/f/n)
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Department: IT | Location: Luxembourg | Contract: Permanent | Job Requisition N°19298
Your tasks
- You act as Level 2 support on escalation from Level 1 to solve complex incidents and provide Level 1 support in case of overflow of activities
- You provide daily reporting activities to the IT Support Coordinator
- You daily support end-users in standard services (standard requests and incidents)
- You support resolution of any kind of support request
- You perform system monitoring to proactively identify operational issues and system management activities
- You act on production Servers/Environment in an analysed, controlled and risk aware manner
- You maintain information systems components efficiency according to defined procedures and service levels
- You support other Group IT entities on daily management of systems
- You help end-users in their use of standard services and applications
- You implement solutions for our business and our IT infrastructure
- You provide high quality support for any kind of incident
- You ensure all operational procedures, monitoring and support procedures are up-to-date and executed as required
- You guarantee an efficient incident management, meaning incident resolution under the SLA
- You will participate in the on-call 24/7 support of our critical infrastructure
Your profile
- You hold a bachelors degree or an equivalent diploma in IT
- You have a minimum of 2 years of experience with proven skills in supporting, deploying, configuring, and administering endpoints
- You have knowledge and product experience with the entire M365 suite, including Teams, Exchange Online, Entra, SharePoint, Intune, licensing, and Security
- You have knowledge of PowerShell scripting for performing various support and administrative tasks
- An ITIL certification is preferable
- You have good communication and analytical skills
- You are results oriented, resistant to stress and user oriented
- You are proactive, curious, flexible and you collaborate with others to solve incidents
- You have good oral and written skills in French and English. The knowledge of German and/or Luxembourgish is considered an asset
What we offer
- The opportunity to join a Group that actively shapes the energy transition in Luxembourg and the Greater Region
- A multicultural and international working environment that encourages diversity and inclusion
- A competitive salary with many additional benefits including a bonus, a complementary health insurance, a pension plan, 34 days off per year, etc.
- Continuous learning and development career path adapted to the needs of each employee
For external applications, a recent copy of the police record might be requested if you are invited for an interview.
Information :
- Company : Groupe Encevo
- Position : M365 Endpoint Administrator & Support for end-users (m/f/n)
- Location : Luxembourg
- Country : LU
How to Submit an Application:
After reading and knowing the criteria and minimum requirements for qualifications that have been explained from the M365 Endpoint Administrator & Support for end-users (m/f/n) job info - Groupe Encevo Luxembourg above, thus jobseekers who feel they have not met the requirements including education, age, etc. and really feel interested in the latest job vacancies M365 Endpoint Administrator & Support for end-users (m/f/n) job info - Groupe Encevo Luxembourg in 2025-01-16 above, should as soon as possible complete and compile a job application file such as a job application letter, CV or curriculum vitae, FC diploma and transcripts and other supplements as described above, in order to register and take part in the admission selection for new employees in the company referred to, sent via the Next Page link below.
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Post Date : 2025-01-16 | Expired Date : 2025-02-15