Dernières informations de recrutement de Keyteo pour le poste de Keyteo - Business Analyst Payment. If the Keyteo - Business Analyst Payment offre à Luxembourg correspond à votre profil, soumettez votre candidature directement via le portail Jobkos mis à jour.
Notez que décrocher un emploi demande de répondre à des critères spécifiques fixés par l'employeur. Nous espérons que cette opportunité chez Keyteo pour le poste de Keyteo - Business Analyst Payment ci-dessous correspond à vos attentes.
Your mission is to design, develop, manage, harmonize and phase out commercial products, services, channel formulas and processes within one or more segments. You work in a Squad within Bank's Agile organization and you work together with other experts to achieve the Squad's mission. This involves the implementation of the following activities
Participate in the Chapter meetings and in the standard Scrum events for the Squad stand up, refinement, review and retrospectives.
Undertake data analyses and interviews and introduce measuring instruments to understand how to improve the customer journey. You ensure all suggestions for improvements and solutions are validated by data.
Optimize processes in a customer friendly way to maximize customer and business value.
Deliver the customer journey strategy, manage the stakeholders, formulate the product/service-, process- and channel policy in line with external regulations, risk and compliance policies.
Truly understand your products, services and customer processes end-to-end and you keep this knowledge up to date.
Have deep understanding of the customer journey by monitoring customer satisfaction, availability, costs/revenue and process quality.
Can be involved in resolving customer complaints & incidents.
By applying your expertise, develop new techniques, new monitoring standards for Bank, new products & processes and improve current ones.
Apply expert distribution knowledge to develop new and improve current distribution practices that set market standards.
Could be external speaker and contribute to industry knowledge.
Your profile Competencies / behaviour:
Ability to manage a very diverse set of stakeholders with very different priorities.
Being curious, invest time to master your end-to-end product processes and stay up to date on markets trends, risks and product information.
Knowing what is going on with the customer, put himself/ herself in customers' shoes, assess the wishes and needs of customers and anticipate on this.
Having strong analytical & judgement skills to recognize key information, identify problem, establish connections and validate before acting.
Having deep knowledge of the customer's business and banking processes and integrate acquired knowledge into performance of tasks.
Ability to develop a long-term vision
Ability to take initiatives to improve products, processes and channel policies - ensure that creative ideas are implemented.
Supporting the agile organization & to perform as a team, trust and encourage each other and give feedback to promote continuous improvement & team development.
Experience:
Master or Bachelor degree
Proven track record of managing/contributing to complex projects
Specific knowledge of the Payments industry will be considered as an asset
Languages: Fluent in English & French.
Détails de l'offre :
Entreprise: Keyteo
Poste: Keyteo - Business Analyst Payment
Lieu de travail: Luxembourg
Pays: LU
Comment postuler :
Après avoir lu et compris les critères et les qualifications requises dans l'annonce Keyteo - Business Analyst Payment at the office Luxembourg ci-dessus, préparez immédiatement votre dossier (lettre de motivation, CV, copie de diplôme, etc.) et envoyez-le via le lien Page Suivante ci-dessous.
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