Dernières informations de recrutement de Proximus NXT Luxembourg pour le poste de Platform & Tools Agent - C. If the Platform & Tools Agent - C offre à Luxembourg City correspond à votre profil, soumettez votre candidature directement via le portail Jobkos mis à jour.
Notez que décrocher un emploi demande de répondre à des critères spécifiques fixés par l'employeur. Nous espérons que cette opportunité chez Proximus NXT Luxembourg pour le poste de Platform & Tools Agent - C ci-dessous correspond à vos attentes.
About Proximus NXT Proximus NXT Luxembourg supports all organizations in their digital transformation, by providing holistic ICT & Telecommunication solutions, as well as tailored managed services. With our partners and customers, we co-create opportunities and enable growth in a secure and sustainable manner. As a result of our unique expertise in Suiv-gen IT services, mobile and advanced connectivity, we help our customers achieve their ambitions and realize their vision. Together with them and our partners we implement sovereign and trusted solutions that make people work smarter.- Your mission: Overview: The IT Platform & Tools Agent will ensure technical support and continuous improvement of the tooling ecosystem. The successful candidate will combine strong analytical and troubleshooting skills with a proactive approach to automation and efficiency including making minor code or configuration changes where needed. This role involves both customer-facing support and hands-on technical tasks within a DevOps-oriented environment. Key Responsibilities:
Receiving, logging, and managing requests from customers.
Following and improving service operation procedures defined by concerned services.
Following up on requests in the ticketing or logging systems.
Investigating and resolving issues, acting as a point-of-contact for end users and internal stakeholders.
Maintaining a high degree of customer service and adhering to IT service management principles.
Participating in tooling and system development, maintenance, and updates (including minor code or configuration changes).
Performing log analysis and root-cause debugging.
Monitoring production performance, production Emplois, and application health.
Writing or enhancing scripts and automation to streamline repetitive tasks.
Supporting CI/CD pipeline updates and troubleshooting build or deployment processes.
Providing training and technical support to end users and team members.
Writing and updating documentation and procedures, contributing to the knowledge base.
Collaborating with peers in an international, DevOps-minded environment.
Your profile: Required Skills & Experience:
ITIL qualification is an asset.
Strong written and verbal communication skills (French and English required).
Ability to work independently and collaboratively in a multicultural team.
Customer-focused, proactive problem solver with attention to detail.
Knowledge of APIs and experience with troubleshooting logs.
Familiarity with version control (Git) and comfort contributing small code or configuration
changes.
Basic scripting and programming experience (Bash, Python, PHP, MySQL).
Understanding of CI/CD and modern automation tools is a plus.
Strong organizational and multitasking abilities.
A knowledge in the following domains would be considered as an asset (level 1):
o ITSM Tools (Service Now, BMC Atrium, Patrol, Proactive Net...) o Oracle database. o vTOM or other job scheduling tools. o WebLogic OSB / SOA. o PHP / MySQL. o UNIX and Windows operating system commands. o Networking fundamentals (VLAN, DNS,...) o Data Center operations. Mandatory Requirements:
EU citizenship;
You are able to work in shifts (7 AM 20 PM) and 24/7 support on call.
Fluency in English (written and spoken) is required; proficiency in any other European language is a plus.
APCT1_LU
Détails de l'offre :
Entreprise: Proximus NXT Luxembourg
Poste: Platform & Tools Agent - C
Lieu de travail: Luxembourg City
Pays: LU
Comment postuler :
Après avoir lu et compris les critères et les qualifications requises dans l'annonce Platform & Tools Agent - C at the office Luxembourg City ci-dessus, préparez immédiatement votre dossier (lettre de motivation, CV, copie de diplôme, etc.) et envoyez-le via le lien Page Suivante ci-dessous.
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