Client Service Executive

12 - month Fixed-term contract

At HSBC, we’re a trusted international organisation with a global customer base of around 39 million customers worldwide through a network that covers 62 countries and territories. In Europe, our ambition is to become the leading international wholesale bank and we need talent like you to help us meet our ambition. Whether you want a career that could take you to the top or in an exciting new direction—we offer opportunities, support and rewards that will take you further.

The HSBC Group in Luxembourg is a significant employer and operates several businesses including asset management, securities services, private banking and corporate banking.

By joining us, you’ll help evolve and grow our private banking activities.

What you will do:

Reporting to the Desk Head EU International, and a s a member of a highly qualified, diverse and international team, you will work closely with other CSE’s – and our relationship managers in the Europe International area to deliver excellent client service for clients the Bank has decided to exit.

You will be responsible for receiving, verifying and executing client transactions and up of credit files and margin calls.

Your role will be focused on building the effective relationships with colleagues within the Group and delivering excellent service to above mentioned category of clients still booked in Luxembourg.

You should apply if you have:

• Relevant professional experience, e.g. a Front Office role is a pre.
• Strong customer (internal and external) service orientation and outstanding communication skills
• Good understanding of financial markets and good knowledge of investment products and other financial instruments, e.g. FX
• Good knowledge of securities and transfers operations,
• Avaloq experience is an advantage
• Fluency in English. French and any other language is an advantage.

Even if you feel you do not meet 100% of our qualifications, we encourage you to apply, if you believe this role is right for you.

What you’ll get in return:

• We’ll help you progress your career, including access to development programmes, mentoring and coaching, as well as world-class training through HSBC University
• We’ll provide you with flexible working arrangements
• We’ll give you a huge range of resources that support your mental, physical and social well-being.
• Our benefits will give you financial security
• You’ll have opportunities to work internationally - this can be your place to start and branch out to anywhere we have offices
• We work with our global employee networks to create an environment where everyone feels included and supported.

If you’re looking for a career where you will be respected as an individual and valued for the contributions you make, please send your application letter and curriculum vitae and discover how diversity drives our success.

Please note that due to the volume of applications received, we will acknowledge your application only if we wish to proceed to interview. If you have not received a response within 4 weeks your application has not been successful.

Please also note that every selected candidate will have to provide us with a valid criminal record check in due time.

For any GDPR request, please send it to: lux.data.privacy@hsbc.com