Program Manager, AMXL Xtra Mile

• A degree
• Relevant experience leading cross-functional programmes or projects using project-management methodologies
• Relevant experience in using data or anecdotal evidence to influence business decisions
• Relevant experience leading complex projects with a wide range of stakeholders, including your peers and leadership
• Experience working with the MS Office suite (Word, Excel, Outlook) and/or SQL in a professional environment

At Amazon, we are always exploring new opportunities to shape our global business. Our Programe Managers help us move forward with our best ideas and get everything in place to drive success. As you take on different projects, you’ll become an expert in our processes and see your experience evolve. Along the way, you’ll work closely with different functions across Amazon and see how working together makes us a leader in what we do.

Key job responsibilities

• Launch programmes, monitor performance metrics, and report on the status of key objectives that affect deliverables
• Use data to understand operational challenges and create continuous improvement initiatives
• Work with a variety of other Amazon departments to identify and leverage best practices
• Within a programme environment, lead a multidisciplinary team in overcoming challenges and drive progress
• Manage stakeholders and internal processes, and define standards

A day in the life
As a Programme Manager, you will be responsible for planning, implementing, and improving initiatives that ensure the smooth running of our operations. You’ll work closely with a range of Amazon colleagues to understand how they work, and what you and your teams can learn, as well as sharing your own expertise. Together, you’ll identify exciting new opportunities and will take the lead when it comes to designing their implementation.

You’ll encourage and support your teams and colleagues to meet important deliverables, while proactively looking for new, data-backed ways we could do things better. Your work will be integral to your team’s success.

About the team
Amazon Extra Large (AMXL) looks after heavy items like furniture and large home appliances. Our team manages the entire service, from supply chain fulfilment to delivery and returns. What sets this service apart from others is the extra level of customer care. Not only do we deliver large items, but we unpack, assemble and install them, and take away old items where needed. With a focus on safety, productivity and innovation, we’re changing the way customers buy and receive large goods for the better.

We have ambitious plans to expand our specialist fulfilment centres and delivery stations across the UK and Europe. While those of us who work in delivery stations will do some night shifts, most of us work during the day. Our team is made up of people across operations, supply chain, business intelligence and programe management, and everyone plays a crucial role in growing this part of the business.

We are open to hiring candidates to work out of one of the following locations:

Luxembourg, LUX

• Preferred qualifications are not required to apply for a position at Amazon. If you have all the basic qualifications above, we’d love to hear from you.
• Advanced or master’s degree
• Project-management qualification such as PRINCE2, APM, PMI, or similar
• Understanding of continuous improvement methodologies such as Six Sigma or Lean
• Experience working in an operational environment or with technical teams

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