Facilities Manager

JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

The Facilities Manager (FM) is responsible for managing all aspects of facilities service as detailed in the scope of works section of the contract and will report to the Account Director. In this capacity, the jobholder will be the person responsible for the service delivery at specified locations, which will be measured by contractual Key Performance Indicators and Service Level Agreements. The role will have functional accountability for an assigned sector of the Client Sites and the jobholder is responsible for all aspects of client and tenant satisfaction. The FM is responsible for working directly with the local client to ensure a thorough understanding of their objectives and the implementation of acceptable property-specific operating strategies that achieve these required standards. Once developed the FM must oversee the implementation of all approved initiatives and programs, by managing and coordinating the efforts of the FM team (e.g. direct reports, service providers, contractors, and building employees) to achieve the goals. The FM is responsible for representing Jones Lang LaSalle in the local and regional business and real estate community in order to promote Jones Lang LaSalle’s reputation and capabilities to prospective tenants and clients.
Communication with Site Leadership team (Country Manager, HR, Finance Legal, IT etc.).
Preparation and distribution of Quarterly / Annual Business Review (QBR / ABR) information to client’s satisfaction.
Procurement of goods and services for client’s buildings utilizing Jones Lang LaSalle sourcing teams.
Hold regular meetings with Landlord, ensuring that terms of lease are being provided to client- e.g. external maintenance, central plant management.
Space evaluation and planning, updating of floor plans using clients architect partners
Responsibility for meeting KPI’s and SLA’s defined within the contract.
Project Management during built-out phases, liaising with architects/landlords, organizing work schedules, etc.
Coach and guide all project teams (sub-contractors, maintenance engineers and commissioning engineers) throughout full project lifecycles

Site Inspections (with other members of Facility Team):
Daily cleaning
Heating, ventilation, air conditioning
Landscaping (when present)
Ensure that contracted resources deliver work to meet duration and quality targets, addressing and ensuring the correction of under-performance issues.
Establish and operate the information systems necessary for effective scheduling and recording of contract work.
Processing and controlling of invoices and work orders, opening and monitoring budgets in the financial system (Oracle), preparing and updating forecasts.
Oversee and follow up on all technical maintenance for installations (AC/heating/fire extinguishing system, electrical installations etc.).
Negotiate, renegotiate and maintain contracts with vendors.
Planning and budgeting of internal fit out works and technical installations.
Purchasing of furniture, organization of internal departmental office/space moves.
Manage a team of receptionists, Facilities Coordinator, an Assistant Facilities Manager, Building Operations Engineer, including allocating resource, delegating workload, ensuring adherence to best practices etc. (roles not present on every site).
General administration of department, (holidays, training, performance reviews etc.).
Updating and maintaining official safety documents, liaise with government authorities.
Organization of fire evacuation and first aid training for employees.
Point of Contact for security/alarm responding
Deputise / provide cover for the Assistant Facilities Manager / Building Operations Engineer when appropriate.
All additional duties commensurate to the level of the role

Sound like you? To apply you need to be:
Ideally 6 years + experience in Facilities Management role within a large commercial organization.
Experience of owning facilities contracts and supplier/ contractor management.
Experience with EU Facility legislation, and governing bodies.
Quality Assurance knowledge and experience desirable.
Fluency in local language and English essential.
Customer focused
Assertive
Possess cultural awareness and sensitivity
Decision making / complex problem solving: Proactively gathers information from appropriate sources
Probes/considers all of the facts
Considers other perspectives
Refers to long term plans and goals, draws sound inferences
Prioritizes key factors
Acts decisively, promptly and confidently
Able to operate with limited guidance

Excellent verbal & written communication
Strong communication skills, leadership, teamwork, analysis, judgment and customer focus.
Planning and organising: Able to evaluate priorities and re-juggle as appropriate
Able to resolve conflict and communicate intentions clearly
Deliver on time and with high quality results
A self-starter who possesses intellectual curiosity.
A proven team player at ease with sleeves rolled up approach.

Spreadsheets and word processing
High level of IT literacy

What you can expect from us
You’ll join an entrepreneurial, inclusive culture. One where we succeed together – across the desk and around the globe. Where like-minded people work naturally together to achieve great things.
Our Total Rewards program reflects our commitment to helping you achieve your ambitions in career, recognition, wellbeing, benefits and pay. We’ll offer you a competitive salary and benefits package.
Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sights and imagine where JLL can take you...
Apply today!
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL –

We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.