Intern - Tax Support Officer (f/m/d)

Learn. Develop. Grow. But always: Share value

Join our international team that drives positive change, united by a spirit of openness and curiosity. We empower you to have an impact and to grow – personally and professionally. With us, you work at the heart of financial systems and evolve the way markets operate. We’re excited about the future because we are the ones shaping it. Let´s do this together by sharing value!

Who we are

Tracing its origins to 1585, Deutsche Börse Group has become one of the world’s leading exchange organisations and an innovative market infrastructure provider. In this role, we provide investors, financial institutions and companies access to global capital markets. What’s your part in all this? With your commitment you contribute to the success of our unique business model: offering a wide range of products, services and technologies for security, transparency and integrity on the markets. By creating trust in the markets of today and tomorrow we foster growth and contribute to the prosperity of future generations.

Luxembourg

Your career at Deutsche Börse Group

Your area of work:

As a Tax Support Officer, you will act as the point of contact for our customers on all queries relating to tax services. Joining a dynamic, international team of dedicated and experienced people, you will be responsible for providing prompt and accurate tax guidance on all our tax services, regimes and practices to assist Clearstream customers on all withholding tax matters related to income payments. Following international market practices and working in collaboration with withholding agents, various tax authorities and operational teams, your role will also be to ensure that customers receive the proper answer in due time. You will provide ongoing support and information to our clients via email and telephone.

Your responsibilities:

• Ensure operations excellence and be customer focused.

• Provide support to Clearstream clients on the day-to-day use of Clearstream Banking’s tax products and tax services.

• Investigate, monitor and resolve any queries/issues raised by the client.

• Record all client queries via our bespoke CRM tool.

• Build internal and external relationships with other departments i.e. operations, customer services, relationship management throughout the company and with Clearstream customers.

• Provide quality customer care, being thoroughly committed to every question and issue our clients may face with their tax certification process and/or reclaims.

• Comply with the effective KYC, control and internal procedures.

• Escalate and report issues to Management.

Your profile:

• You are enrolled in a Bachelors or Masters Degree programme with a recognized institution and can provide an internship agreement.

• A basic understanding of financial markets and instruments is desirable.

• Competent handling of MS Office applications.

• Accuracy, flexibility, excellent organisational and communication skills.

• Team player with ability to work independently.

• Customer focused, risk culture, pro-active with the ability to work under pressure with good organisation and prioritization skills.

• Ability to adapt to a constant changing environment and situation.

• Demonstrate initiative and look to continuously improve.

• Proficiency in written and spoken English is required.

Start date: 15.06.2024

Duration: 6 months full-time

We look forward to receiving your CV and Cover Letter in English!

Why Deutsche Börse Group?

We are committed to providing a work environment where everyone feels welcome and can reach their full potential. Our standards go far beyond simply matching candidates with the right position.

Mobility

We enable you to move freely with our job tickets, job (e-)bikes and free parking opportunities.

Work environment

Collaboration, communication, or deep focus – in our modern office buildings you will find the perfect work environment. Free drinks and food and meal allowances included.

Health and wellbeing

We care for your health and wellbeing and besides various health promotion measures we offer you a group accident insurance and additional insurance offers at discounted rates.

Financial stability

We provide financial stability by offering attractive salaries, company pension schemes, participation in our Group Share Plan, as well as bonuses, subsidies and discounts.

Hybrid work

Collaborate and exchange on-site or work remotely several days a week in line with business needs and local regulations. Our hybrid working model combines the best of both worlds.

Flexible working hours

We want your job to fit your life situation and offer flexible working time models, part-time models, childcare allowance, or the possibility to study alongside your job.

Internationality

Our market infrastructures are globally connected. Working with us means collaborating with like-minded colleagues across over 60 locations from more than 100 nations.

Development

We promote individual development by offering internal development programmes, mentoring, further education and training budgets.

Our story Our Story - Deutsche Börse Group in 120 Seconds