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Global Customer Service Agent

Cargolux | Luxembourg | LU

Welcome to the Latest Job Vacancies Site 2024 and at this time we would like to inform you of the Latest Job Vacancies from the Cargolux with the position of Global Customer Service Agent - Cargolux which was opened this.

If this job matches your qualifications, please send your application directly through our latest Job site. Indeed, every job is not easy to apply because it must meet several qualifications and requirements that we must meet in accordance with the standard criteria of the Company who are looking for potential candidates to work. Good job information Global Customer Service Agent - Cargolux below matches your qualifications. Good Luck: D

Provide support to all customer issues regarding their cargo shipments (according to the given guidelines and processes)....

TASK RESPONSIBILITIES:

  • Provide support to all customer issues regarding their cargo shipments (according to the given guidelines and processes)
  • Deliver customer service excellence by timely responses and follow up to all customer requests
  • Oversee best possible flight offers or reservations and exchange same with the customer to reach a maximum result
  • Take care of customer complaints and issues as per given guidelines
  • Taking up customer issues internally with the local management and if required with relevant stakeholders (e.g., Sales, Operations, Compliance)
  • Report internally challenges and issues in order to achieve improvement in the general customer experience
  • Promote Cargolux’s digital sales channels to increase the share of customer adoption
  • Participate in customer experience projects for continuous improvement within your region

ESSENTIAL REQUIREMENTS FOR THE POSITION:

  • Excellent verbal and written communication in English; other languages are considered an advantage
  • Prior experience in logistics support; experience in air cargo is considered an advantage
  • Customer orientation and ability to communicate with a wide range of customers
  • Ability to prioritize tasks and find solutions
  • Ability to work autonomously as well as in a team
  • Friendly and positive attitude
  • Respect for differen backgrounds and cultures

WORKING CONDITIONS:

  • Full time position, based in Luxembourg
  • Fixed-term contract with a duration of 24 months
  • A Certificate of good conduct (Casier judiciaire, Polizeiliches Führungszeugnis) will be required in case of positive selection.

Information :

  • Company : Cargolux
  • Position : Global Customer Service Agent
  • Location : Luxembourg
  • Country : LU

How to Submit an Application:

After reading and knowing the criteria and minimum requirements for qualifications that have been explained from the Global Customer Service Agent job info - Cargolux Luxembourg above, thus jobseekers who feel they have not met the requirements including education, age, etc. and really feel interested in the latest job vacancies Global Customer Service Agent job info - Cargolux Luxembourg in 14-06-2024 above, should as soon as possible complete and compile a job application file such as a job application letter, CV or curriculum vitae, FC diploma and transcripts and other supplements as described above, in order to register and take part in the admission selection for new employees in the company referred to, sent via the Next Page link below.

Next Process

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Post Date : 14-06-2024

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